Photo by Matilda Wormwood from Pexels
SCB AND MENTAL HEALTH
SCB primarily operates as a remote workplace, with team members from around the country. The team has found that this flexible and remote work environment has allowed time for team members to take space when they need it, allowing for their best selves to show up at projects.
In addition to championing mental health importance internally, SCB has also had the pleasure of having the U.S. Department of Health and Human Services as a client as we worked with them on Process Improvement, Organizational assessment, and Executive Coaching. Celebrate World Mental Health Day with us as we recount those projects:
Executive Coaching Program
BACKGROUND
The Federal Occupational Health (FOH) is a division of the U.S. Department of Health and Human Services (HHS). FOH Leadership recognized a need to invest in ongoing human capital professional development programs for staff and leaders, and executive coaching for the agency through Talent Management and Performance Management targeted programming. SCB Management Consulting (SCB) was engaged to develop and manage an Executive Coaching Program for FOH’s senior leadership team (i.e., the Director and all Direct Reports).
APPROACH
SCB supervised and managed all functions awarded under the Executive Coaching Program contract including:
- Selected the 360 feedback framework
- Identified a pool of experienced executive coaches with federal government experience, from which each FOH leader selected their preferred coach
- Arranged contracts with each executive coach
- Conducted Question and Answer (Q&A) briefings to explain the program
- Facilitated the completion of the 360 feedback surveys by participants and their raters; followed up as necessary to ensure adequate completion required for the evaluation
- Developed a coaching schedule for each participant
- Facilitated ongoing check-ins with coaches and participants to confirm the status and identify and resolve any issues (e.g., scheduling)
- Reviewed and approved coach invoices
- Facilitated bi-weekly project meetings with the project sponsor
- Provided monthly status reports and quarterly Contract Performance Briefings
RESULTS
As a result of HHS’ needs, SCB addressed FOH’s Talent Management and Performance Management for initiatives:
- Developed and coordinated the FOH Executive Coaching Initiative, including facilitating a 360-degree feedback process, identifying and assigning coaches, measuring and reporting completion results with agency leadership
- 100% of participants completed the executive coaching
- Developed and facilitated Workforce Engagement presentations to the FOH Director and leadership
- Consistently received exceptional ratings supporting HHS.
PROCESS IMPROVEMENT AND ORGANIZATIONAL ASSESSMENT
BACKGROUND
The U.S. Department of Health and Human Services, Office of Assistance Secretary of Health [OASH] oversees 12 core public health offices — including the Office of the Surgeon General and the U.S. Public Health Service Commissioned Corps — as well as 10 regional health offices across the nation and 10 presidential and secretarial advisory committees.
SCB was subcontracted as the Project Manager to lead the Project Team to deliver:
- Process Improvement Strategy and Recommendations
- Organizational Review and Recommendations
- Communications Plan
- Executive Coaching
APPROACH
Process Improvement Plan: The Project Team first worked with the OASH Executive Office leadership to identify critical policies and procedures and establish an approach and project timeline including identifying their Top 10 high-priority processes to be documented.
Organizational Review: The Project Team examined the current OASH Executive Office organization to determine if the strategy and performance, roles and responsibilities, processes and tools, and stakeholder objectives adequately support the organization’s goals.
Communications Plan: The Project Team immediately established a plan to identify and communicate regularly with key stakeholders. Additionally, the team designed a SharePoint-based resource guide to house the Process and Organizational information that would be accessible OASH-wide.
Executive and Career Coaching Program: The Project Team developed and oversaw the selection and pairing of Executive Coaches with executives, the management team, and select staff as directed by project sponsors and the COR.
RESULTS
In addition to successfully implementing an effective Communications Plan and an Executive Coaching Program, the Project Team developed detailed Standard Operating Procedures [SOPs] and Quick Reference SOPs. The step-by-step SOPs provided the details that the process owners and stakeholders intimately involved with the processes required to ensure consistency in each process. The Quick Reference SOPs included a brief overview, process map, and high-level steps to meet the informational needs of OASH’s key stakeholders.
