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St. Mary’s College of Maryland

ERP Implementation & Organizational Readiness

Challenge

As St. Mary’s College of Maryland implemented a new Ellucian Enterprise Resource Planning (ERP) system, SCB recommended to leadership that technology alone would not ensure success. The College needed to prepare faculty and staff for new business processes, increase user confidence, and drive long-term adoption across the organization.

SCB Solution

SCB partnered with College leadership to bridge the gap between technology and people by documenting business processes, developing intuitive, role-based training guides, and creating practical change management resources that simplified complex workflows and supported organizational readiness.

Results

  • Developed user-friendly ERP training guides that simplified complex business processes
  • Standardized business processes and documentation across functional areas
  • Improved user readiness, confidence, and knowledge transfer
  • Enhanced organizational adoption and long-term sustainability of the ERP system
  • Equipped employees with practical tools to successfully navigate the new system from day one

Services Provided

  • ERP Implementation Support
  • Business Process Optimization
  • Change Management
  • Training Development
  • Organizational Readiness
  • Knowledge Management