City of Philadelphia

OPAL ERP Implementation Oversight

Challenge

The City of Philadelphia launched a large-scale Workday ERP transformation to modernize financial, human capital, payroll, and procurement operations. To help ensure the program remained aligned with business objectives, managed implementation risks, and held vendors accountable, the City sought an independent advisor to represent its interests throughout the implementation lifecycle.

SCB Solution

SCB serves on the City’s Owner’s Representative and Independent Validation & Verification (IV&V) team, providing executive-level governance, strategic oversight, project management, vendor accountability, risk management, and quality assurance. Acting as an extension of the City’s leadership team, SCB helps ensure critical decisions are informed, risks are proactively managed, and implementation activities remain aligned with organizational goals.

Results

  • Strengthen executive governance, transparency, and decision-making throughout the implementation
  • Improve coordination and accountability across City leadership, implementation partners, and key stakeholders
  • Establish proactive risk, issue, and dependency management processes to support successful delivery
  • Provide independent oversight to validate project performance, monitor progress, and protect the City’s interests
  • Help position the City to maximize business value and long-term return on its ERP investment

Services Provided

  • Owner’s Representative Services
  • Independent Validation & Verification (IV&V)
  • Program & Project Management
  • ERP Implementation Oversight
  • Executive Governance
  • Vendor Performance Management
  • Risk & Issue Management
  • Strategic Advisory Services